Technical Support

If you are unable to resolve your technical problem using these help files, the FAQ's, or the User Guides online, choose Request Technical Support from the Help menu. This will launch a dialog requesting you to upload your diagnostic information. This diagnostic log will supply the technician with the information needed to determine what the problem is. Allowing this information to uploaded initially will speed up the Technical Support process. Choosing Request Technical Support will also launch your web browser to a form where you can provide a detailed explanation of the problem you are encountering. A MusicMatch technician will reply within 24 hours. Additionally, you may use our online forms.